Workforce planning is complex, but vital to balancing the needs of customers and employees in today’s competitive landscape.

Crossroads Workforce Optimization Consulting analyzes your complete workforce management lifecycle and provides insights on opportunities to enhance performance.

Our solution connects your human resources, operations, and technology to better optimize sales and productivity. This process guides your employees to fully understand their positions’ impact on operational efficiency and customer experience. We conduct a thorough analysis of your current operations in order to provide recommendations on the necessary steps to develop a customer engagement strategy, improve performance, and establish vision.

With a full evaluation, we provide a consultation to improve your forecasting, scheduling, quality assurance, analytics, retention, and training. We review your current workforce plan and software solutions to identify under-utilized functionalities, inefficiencies, and inaccuracies.

We meet with key stakeholders to validate the alignment of our custom comprehensive plan to your business objectives. We provide an executive summary detailing our findings and recommendations for improving workforce utilization as well as implementation processes.

We identify inefficiencies and evolve them into competitive strengths that exceed business objectives. We are dedicated to delivering a zero-gap solution that minimizes expenses, allows for the reallocation of equitable resources, and provides a visible ROI.